For Refugee Claimants

Important: Multi-Agency Partnership (MAP) does not provide services directly to refugee claimants. In addition, MAP does not sponsor refugees or advocate on specific cases.

If you are seeking information on claiming refugee status in Canada, you should visit these websites:

If you’d like to download Preparation Guides or register for a READY Tour, you can do that here:


What is the BC CHARMS Refugee Claimant Navigation Website? 

The BC CHARMS Refugee Claimant Navigation Website is the place to go for useful resources and services for Refugee Claimants when they arrive in British Columbia, Canada. This website also connects Refugee Claimants with Settlement Workers to receive information regarding settlement services and the refugee claim process. 

 What can Refugee Claimants find on the BC CHARMS Navigation Website? 

  • Key Contacts
  • Top Tips
  • Legal
  • Housing
  • Health & Emergency
  • Wi-Fi & Connectivity
  • Food & Clothing 

The website is available in many languages – connect with the link or this QR code:

If you are in the process of claiming refugee status and are currently in BC, then our MAP members will be able to help you in your community. You can find the closest agency to you here: