Multi-Agency Partnership (MAP) plays a unique role in the refugee claimant serving sector
MAP is a collaboration between over 60 Government, non-Government and not-for-profit agencies in Metro Vancouver and the Fraser Valley that work with and for refugee claimants.
We are ground-breaking in our approach to find solutions and partnerships to help refugee claimants navigate the challenges of the legal process, housing, employment and ultimately successful integration into their communities in British Columbia.
We are politically neutral as a partnership and are funded through a mix of government and private grants.
MAP has one paid member of staff – our Community Engagement Director – and all other offices are held voluntarily by members following an election among the full membership. We also have an amazing team of volunteers who help with things like note taking and event organization.
To reach the MAP Coordinator please see the contact page.
We’re social!
A Collaborative Partnership
Mission: MAP brings together community members and agencies to foster collaboration and action for the well-being of refugee claimants
Vision: An inspired and connected community that welcomes each refugee claimant with dignity, equity, and belong
MAP strives to ensure that refugee claimants and service providers benefit from:
- Accurate, timely information and referrals
- Access to settlement assistance, housing, legal advice, healthcare, and other social services
- Early identification of issues and trends that affect refugee claimants; and
- Development of efficient, collective solutions and responses through the collaborative work of service providers
Our core values
The values of humanity, integrity, neutrality, impartiality and respect have been fundamental to the success, credibility and effectiveness of MAP.
How MAP came to be…
In 2007 the chaplain at the airport contacted refugee serving agencies to say that he was meeting many families, single women and men emerging from their CBSA eligibility interview at all hours of the day and night who had nowhere to go for safe shelter and food, guidance and support in a new country.
Canadian Red Cross had been pioneering the ‘First Contact’ program for claimants successfully in Toronto for some years. Prompted by local NGO’s to start the same program in the BC Lower Mainland, the discussion began through a need’s assessment process carried out by the Red Cross the same year.
The process soon morphed into a wide discussion with the aim of establishing a reliable information and referral system for newly arrived claimants to prevent them falling through the cracks or being sent from one agency to another. Frequent meetings of settlement agencies, transition housing societies, lawyers, advocates from immigrant, marginalized and poverty action sectors together with government representatives from CBSA and IRCC provided a place to collaborate to this end.
To speed the process along working groups were set up with specialists in information, housing, legal matters and health working to define their areas as parts of the new inter-agency program.
By November 2008 First Contact was launched as a Red Cross program featuring multilingual volunteers covering the phone 24 hours/7 days a week to connect with newly arrived refugee claimants and help them reach safety and support.
After the launch the group – still unnamed and unstructured – made a decision to continue the dialogue as the potential of the collective proved very helpful. The group called itself MAP, (Multi-Agency Partnership) to underline the collaborative nature of decision-making within the group, and created the co-chair positions and a regular agenda.
MAP has been meeting continually since 2008 and provides a united voice for refugee claimants and a vehicle to mobilize agencies into collaborative action in the BC Lower Mainland. Some of the achievements and fruitful collaborations of MAP’s members include:
2008: First Contact – a referral on first arrival service for claimants started in November 2008
2008: Ready Tours – a collaboration between UNHCR, I.R.B. and Kinbrace started in May 2008
2013: Detainee READY Tours came into operation after discussions with CBSA and IRB at a MAP meeting
2013: 7 Navigating Refugee Reform Workshops were organized by Kinbrace in collaboration with Legal Aid BC, I.R.B, CBSA, IRCC, private lawyers and settlement agencies in Abbotsford, Vancouver, Burnaby and Surrey. They were hosted by Red Cross and other MAP agencies throughout January to May.
2017: First Contact was transferred to bc211 and continues to provide emergency information and referral to newly arrived refugee claimants.
World Refugee Day Celebrations are held annually and collaboratively – educating the public and celebrating the contributions of refugee claimants each June 20.
2018: Information Working Group re-started in October 2018 to address public education and counter negative messaging about refugee claimants. It also organizes the annual World Refugee Day activities.
2018: Refugee Housing Forum was held in May 2018 – and brought together various stakeholders around housing for refugee claimants. The Report is available here
2018: The Housing Working Group was re-started and provincial funding secured to move towards a sustainable housing solution. Some initial research produced a second report: Towards a Housing Solution for Refugee Claimants in BC: A Plan for Action
The provincial MJEDC funded MAP through lead agency MOSAIC to produce BC’s Refugee Claimant Housing Referral System (BC CHARMS) in 2022.
2022 – The MAP Advisory Committee was created in 2022 to help steer MAP through a strategic planning process that lead to the creation of a new Mission and Vision, refocusing MAP’s mandate to support the community of agencies through information sharing, capacity building and fostering partnership development between service providers to address common issues and work towards solutions for the well being of refugee claimants. The new Mission and Vision was adopted by the MAP membership in October 2023
2023 – Both the Information Working Group and Housing Working Group stopped meeting on a regular basis in 2023 in favour of creating task forces, forums of committees around specific issues when needed.
Currently, MAP BC is a collaboration of more than 60 government and non-government agencies working to support refugee claimants in BC.
Our Approach
MAP’s approach isn’t to duplicate the work of our partner agencies, rather it’s about finding solutions in a collaborative way to the challenges that refugee claimants face when they come to BC. We’re all about finding innovative ways forward, sharing information and troubleshooting difficult issues.
MAP also provides a forum for its members and attendees to learn from peers and experts in the field. We regularly update ourselves with speakers from partner agencies, overseas agencies who work in different ways to us, and Government policy makers.
Monthly Meetings
MAP meets every month as a whole group. Our agenda covers all kinds of issues related to refugee claimants – as well as agency updates and information sharing. Outside of meetings we share information that is important for service and housing providers, as well as work with all levels of Government (Municipal, Provincial and Federal) to find creative and innovative solutions to some of the challenges and issues of processing and settling refugee claimants.
Statistics and trends
Our members work with asylum seekers on their whole journey of refugee claimants – from the moment they land in Canada, through the legal and appeals process, to their path to permanent residency. We monitor statistics and trends, as well as work to prepare for any sudden increase in the number of people seeking asylum in Canada.
We are a diverse group of organizations, but we’re united in our approach to problem solving and creating innovation in our work.
For a detailed list of our partners, please click here to visit our partners page.
Sara Maria Gómez López
Sara Maria Gómez López, a human rights advocate from Mexico. She arrived in Canada to seek refuge protection. She holds a bachelor degree in social psychology and master’s studies in educational psychology at UNAM Mexico. She joined the Vancouver Association for Survivors of Torture in 2017. She is the Community Engagement Team Coordinator. She has been advocating for newly arrived refugees, refugee claimants, temporary foreign workers and survivors of torture in multiple forums (local-provincial-nation wide).
She is part of the advisory council in the MAP settlement program at the immigration holding center in Surrey.
She is one of the lived experience in the Welcome to Canada campaign to end incarceration of the migrants and asylum seekers in the provincial jails, alongside Amnesty International and Human Rights Watch.
She works as a Survivor Engagement Associate at the International Rehabilitation Council for Torture Victims based in Copenhagen that supports more than 160 members centers that provide rehabilitation services for survivors around the world.
Amanda Morrision
Amanda Morrison is the Settlement Lead at Kinbrace Community Society, where she oversees and collaborates with the Settlement Team to provide guidance and support to refugee claimant residents in their settlement journey. Before joining the team at Kinbrace, she was the Project Manager for the South Fraser Refugee Readiness Team, a community-driven and collaborative capacity-building project to support organizations working with resettled refugees. She also has experience working in the field of forced displacement in areas of advocacy and policy.
She holds a Master of Laws in International Migration and Refugee Law and Policy from the Irish Centre for Human Rights and is particularly interested in supporting refugees, forcibly displaced communities, unaccompanied children, and stateless persons. Amanda dedicates herself to fostering inclusive and welcoming communities through collaboration, advocacy, and continuous learning.
Thanh Lam
Thanh Lam (she/they) lives on the unceded Coast Salish Territories and recognizes her position as an uninvited settler on these lands. Driven by her family’s lived experiences of war, torture, and forced migration as South Vietnamese refugees to Turtle Island/Canada, she has a lifelong commitment for refugee rights within a decolonization lens. She currently works in settlement and community services at Mount Pleasant Neighbourhood House. Thanh is excited to be a MAP co-chair and to work collaboratively with diverse folks and community organizations to support refugee wellbeing!
Sireen El-Nashar
Sireen El-Nashar is the Executive Director of Zaytuna Services Society and an active member of MAP. Some of her work with MAP includes being a member of the MAP BCIHC Support Team, helping organize World Refugee Day 2019 and 2022, and supporting MAP’s Strategic Planning. In her work with Zaytuna she and her team embrace diversity and provide a client centered approach, helping facilitate engagement in Canadian Society.
Sireen previously served on the Diversity Advisory Committee for the City of Surrey, as Director for the District Parent Advisory Council for the Surrey School District, and on the Editorial Board for ALWASAT Arabic Newspaper (the first Arabic newspaper in BC) and she initiated the first World Refugee Day celebration in Surrey. She has been an active member on committees including the Surrey Board of Trade – Women in Business Awards, City of Surrey – Doors Open, Surrey Interfaith Council, and currently on the Fusion Festival Committee for the City of Surrey. Sireen was awarded the Serving with Distinction Award from the Surrey Cares Foundation in 2017.
“As a co-chair I would like to focus on increasing resource accessibility among the refugee claimants community” Sireen commented.